Previous incidents

Apr 15, 2026 — 12:15 PM UTC — Investigating

We identified that approximately 25% of incoming calls were failing to start. The issue was traced to delays in our event processing pipeline caused by a degradation at our infrastructure provider Inngest.

Apr 15, 2026 — ~6:36 PM UTC — Partial recovery Call start reliability began improving as our prov...

We experienced a service disruption affecting call transcription functionality. The root cause was an exhausted resource on one of our Deepgram provider account, which caused transcription requests to fail.

The issue has been resolved. All services are now operating normally.

Impact: calls for all agents using Deepgram STT provider failed to connect.

Duration: 15:15 – 16:00